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Frequently Asked Questions

  • What Is Drainage and Why Should I Worry About It?
    Drainage is about directing water away from your home or investment. Bad drainage can cause water to accumulate in your basement or crawlspace, causing damage to your foundation. It also can create mold growth in the home.
  • How Long Are The Assessments and Why?
    We have found that our assessments take 10-30 minutes on average. Our assessment is an initial opportunity to get eyes on the property and drainage issue to gather notes to generate a quote. The specialists spend time generating quotes in the office, using their notes from the visit and online tools. We prefer not to take up more of clients' time on site as it can be a disruption to their day and allows us to assist new clients while also having time for current clients and projects. Please note, if more than the average 10-30 minutes is needed to properly assess then our specialists will absolutely take as much time as needed, whether during that visit or returning to continue their assessment.
  • What is a French Drain?
    French drains are a type of landscape drainage in which a trench is dug, filter fabric and perforated pipe is laid inside and the remaining trench is filled with rock. It is used predominantly to drain surface and ground water from the surrounding area that is experiencing an excess buildup of water.
  • What is a Dry Well?
    A dry well is an outfall for a drain system in which a hollow perforated chamber is buried, surrounded by rock. The drain system deposits the water into the dry well where the water then percolates into the soil below.
  • What is a Rain Drain?
    Rain drains are the underground pipe system where your roof water is deposited after it goes through the gutters and downspouts of a home. Non-functioning rain drains can be the first place to look when drainage problems are present in the basement or crawl space.
  • When Is a Payment Due?
    Payment is due upon completion of the project, unless otherwise specified. An invoice is sent out within 5 business days of project completion and is due upon receipt. Payment can be paid via ACH, debit or credit card online or a check mailed to P.O. Box 80897, Portland, OR, 97280. Financing is available through Wisetack prior to approving the quote.
  • Can I Alter Financing Terms After I Already Accepted the Quote?
    No. Once approved, the financing terms cannot be altered. The process would need to be restarted in order to change the financing terms.
  • What is Your Latest Assessment of the Day?
    Our last assessment of the day is 2 PM, Monday through Friday.
  • Do You Record Footage of Your Scopes?
    Due to low visibility, we do not record footage when we scope rain drains. We primarily use our scoping equipment as a location device to map out systems and locate blockages and breaks in the pipes.
  • Can You Explain Your Step-By-Step Process?
    Our step-by-step process is designed to fix the drainage issues at the home without performing unnecessary and costly work for the homeowner. We start by identifying the most obvious source of water that is causing the drainage issue and focus on that first. Steps can include anything from scoping or snaking drains to digging up and replacing sections of them. We have a customizable approach for each house, because each home is different. Though this process is not a guarantee that you will save money, it is the best opportunity for customer's to do so.
  • Do You Make Maps That Show What the Scope Found?
    Yes, we can. Typically rain drain system maps and diagrams are only created when recommended by the specialist, however upon request prior to the scope we can add that to the quote.
  • Do You Service Washington?
    We only work in the state of Oregon and within our working radius. Please see details on the “Service Areas” section on our Home page.
  • I Have An Active Leak! Is This Something You Can Help Me With?
    Unfortunately, no. We are not plumbers and do not work on active water lines. We specialize in rain water and groundwater.
  • Do I Need To Be On Site During an Assessment?
    No. It is not necessary as long as we have access to the area in question. If the work is to be done on the exterior of your home, we need any gates to be unlocked and all applicable areas to be accessible. If it is an interior work area, we can be provided codes for lock boxes, smart doors and smart locks or we can have directions on other ways to access the necessary areas for work.
  • If I Move Houses, Do You Need To Be Contacted By The New Owners?
    If we are currently working on the project or have it scheduled to be worked on then, yes, it is best to provide us with new owners contact information for when we are on site. If you are a previous client then it is not necessary as we list our "client" as the property address within our systems, so the new owners would simply need to contact us and provide the address should they have any questions.
  • Do Your Crews Accept Tips?
    Yes. Our crew members can accept tips! Although tips are not expected, if it's something you would like to provide, our crews do appreciate them.
  • How Do I Accept A Quote?
    Please click the green "VIEW QUOTE" button inside the original quote email (not the PDF). Then click the green APPROVE" button inside the quote (in the link, not the PDF) and provide an e-signature. A signature is required before our staff is able to provide a start date.
  • Do I Need To Be Home During My Drainage Project?
    No. It is not necessary. It is quite common for our company to work at sites without the homeowner present. If no one will be present, we would need access to the work area at the start of the day. If it is an exterior work area we ask that any gates are unlocked and that all applicable areas are accessible. If the homeowner is not present for an interior work area, we can be provided codes for lock boxes, smart doors and locks or we can follow directions on other ways to gain access.
  • What Time Do Your Projects Start And End For The Day?
    During our Summer hours (between Memorial Day and Labor Day), our crews arrive between 7 AM and 7:30 AM. During our Winter hours (after Labor Day and before Memorial Day), our crews arrive between 8 AM and 8:30 AM. Breaks are taken at good stopping points throughout the day. A lunch break is typically taken between 11 AM and 12 PM, or at the best stopping point around those times. During Summer hours, crews will leave the site around 2 PM or at the best stopping point for the day. During Winter hours, crews will leave the site around 3 PM or at the best stopping point for the day.
  • What If I Can't Afford the Work I Need Done on My Home?
    We have financing available through Wisetack. All financing is subject to credit approval. Your terms may vary. Payment options through Wisetack are provided by our lending partners. For example, a $6,560.00 purchase could cost $211.36 a month for 36 months, based on a 9.9% APR, or $2,186.67 a month for 3 months, based on a 0% APR. Offers range from 0-35.9% APR based on creditworthiness. No other financing charges or participation fees. See additional terms at
  • What Do You Mean By Scoping?
    Scoping a home's rain drain system can allow us to find issues within the system that could be the root cause of the drainage issues. Scoping reveals what rain drains around the house are functioning, which may save money for the customer throughout the process.
  • Do I Still Have To Pay The Assessment Fee If I Have Already Approved The Quote?
    Yes. The assessment fee is due upon receipt regardless of whether the quote is signed or not. Assessment fees must be paid in full before any quoted work can be scheduled. We will deduct the fee off the final invoice if work is performed.
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